This Privacy Policy describes how Translife Group ( "TRANSLIFE", "we", "us", or "our") collects, uses, and protects your personal data when you use our website at translife.co, our mobile applications, and our translation services.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
Account Information
When you create an account, we collect your email address for authentication and communication purposes.
Payment Information
Payment transactions are processed by Stripe. We do not store your credit card number, CVV, or other sensitive payment details on our servers. Stripe may collect and store payment information in accordance with their own privacy policy.
Uploaded Documents
When you use our document translation service, you upload documents to our secure servers for processing. Documents are processed for the purpose of translation and are not permanently stored. Download links for translated documents expire after a limited period.
Usage Data
We collect anonymous usage data through Google Analytics (GA4) to improve our services. This may include pages visited, time spent, device type, and general geographic region. This data is aggregated and does not personally identify you.
2. How We Use Your Information
- To provide and maintain our translation services
- To process your transactions
- To communicate with you about your account or orders
- To improve our website, mobile applications, and services
- To comply with legal obligations
- To send you updates about our services (you may opt out at any time)
3. Third-Party Services
We use the following third-party services to operate our platform:
- Firebase (Google) — Authentication, hosting, and cloud functions
- Stripe — Payment processing
- Google Cloud — Document processing and AI translation services
- Google Analytics (GA4) — Website analytics
- Sentry — Error monitoring and performance tracking
Each of these providers has their own privacy policy governing their handling of data. We encourage you to review their respective policies.
4. Document Handling
We take the security of your documents seriously. When you upload a document for translation:
- Documents are uploaded to secure, encrypted servers for processing
- Documents are processed in memory for translation purposes
- Documents are not permanently stored on our servers
- Download links for translated documents expire automatically
- We do not share, sell, or use your documents for any purpose other than providing the requested translation
5. Data Retention
- Account data is retained for as long as your account is active, or until you request deletion
- Uploaded documents are not permanently stored; temporary files are automatically deleted after processing
- Payment records are retained as required by applicable tax and financial regulations
- Analytics data is retained in aggregated, anonymised form
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Delete your account and associated personal data
- Withdraw consent for data processing where consent was the basis for processing
- Request a copy of your personal data in a portable format
To exercise any of these rights, please contact us at [email protected].
8. PDPA Compliance (Malaysia)
We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. In accordance with the PDPA, we:
- Process personal data only for lawful purposes related to our services
- Take reasonable steps to ensure personal data is accurate and up to date
- Do not retain personal data longer than necessary for the purpose it was collected
- Take practical steps to protect personal data from loss, misuse, and unauthorised access
9. International Users (GDPR)
If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. We process your data based on your consent and our legitimate interest in providing translation services.
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
11. Cookies
Our website uses cookies and similar technologies to enhance your experience, analyse usage patterns, and support our analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Company: Translife Group
- Website: translife.co